Terms & Conditions
Our Terms and Conditions will be incorporated into your booking when we have received part or full payment.
Bookings
We reserve the right to refuse any booking application or to terminate accommodation at our absolute discretion.
We reserve the right to refuse or cancel bookings (without refund) from persons under the age of 18 and all adult groups including hen, stag or any other parties.
The Lead booker must be present during the length of the stay and accepts responsibility for all guests in the party, the accommodation and will be the main point of contact.
The charging of electric vehicles from any holiday accommodation or touring pitch is strictly prohibited. Anyone found to be in contravention will be expected to pay for any electricity used at the prevailing site electricity unit rate plus an administration fee.
We shall not be liable in the event of accommodation or other advertised facilities or amenities being unavailable due to circumstances beyond our control.
We disclaim all liability for injury to persons, or loss: or damage in respect of personal property, equipment, vehicles, valuables or cash.
Bookings are not binding until confirmed in writing and a 20% deposit has been received and confirmed. The booking balance is due 6 weeks prior to the holiday arrival date.
Changes can be made before the booking balance is due. There will be a £20 admin fee charge for any changes implemented.
No changes can be made after the booking balance has been paid.
A booking may be cancelled prior to 6 weeks before the holiday date and the deposit refunded. A cancellation within 6 weeks of the holiday date will not be refunded under any circumstances. We strongly advise taking out the appropriate travel insurance to cover the cost of your holiday.
On the Park
Please observe the speed limit of 5mph and be mindful of children and pedestrians.
Persons driving on the park must hold a full current driving licence as well as having a minimum of third party insurance.
Unreasonable or disorderly behaviour is not permitted and will not be tolerated on the park.
No loud noises, radio or music is permitted on the park at any time.
Please do not park on the grassed areas.
Commercial vehicles are not permitted on the site under any circumstances.
There is a strict no smoking or vaping policy within the reception, toilet block, washing up area, laundry room and inside all holiday accommodation.
We do allow take away deliveries and supermarket deliveries. Please provide your mobile number to the delivery company and arrange to meet them at the main gate.
Dogs must be non-aggressive and always kept on a short lead. Owners are responsible for cleaning up after their dogs around the site. Dogs must never be left unattended in holiday accommodation under any circumstances.
The bin store and recycling area is situated at the main entrance. Please clear all rubbish away before departure.
The toilet block and laundry room are open 24/7
Holiday Accommodation
Check in is at 3pm on day of arrival. Dependent on your type of holiday accommodation vacation times will be between 9 and 10am on the day of departure. The time will be confirmed in the Information pack in your accommodation.
Only persons registered on the booking form are to occupy holiday accommodation.
There is a strict no smoking or vaping policy within the holiday accommodation.
The use of candles and deep fat fryers is strictly prohibited.
Equipment such as seating and pillows must not be taken out of the accommodation and all breakages and damage must be paid for. Any items found to have been damaged, and not reported, or to have been removed, on completion of the accommodation inventory will be subject to charge after departure.
The majority of our holiday accommodation has parking for one car with the exception of the larger lodges which have space for 2.
If your holiday accommodation has a hot tub it is your responsibility to have read and accepted the rules of usage and ensure compliance for the safety of your party
Hairdryers and Irons are not provided.
Please notify us if you will be arriving after 5pm or delayed on your arrival day.
Touring
Check in time is 11am on day of arrival.
Tourers, Motorhomes, Campervans must be vacated by 10am on the day of departure.
We cannot accept responsibility for any accident or damage caused by the use of unsuitable electrical equipment.
A maximum of 5 people including children are allowed to stay on 1 pitch and must be stated at the time of booking.
Pup tents are allowed within the confines of your pitch.
We only permit breathable groundsheets on our pitches.
Only one vehicle per pitch. Extra vehicles must be stated at time of booking and are chargeable.
Please notify us if you will be arriving after 5pm or delayed on your arrival day.
The showers and toilets for tourers is accessible 24/7
Play Park Rules
The use of the Play Park is at your own risk
The Play Park is for children aged 6 to 10
Children under the age of 7 must be accompanied by an adult at all times
Improper use of the equipment is prohibited
No glass or alcoholic beverages
Proper footwear required
Play Park hours dawn to dusk